Kudos to stellar hospital staff
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Aug 14, 2013  |  Vote 0    0

Kudos to stellar hospital staff

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Dear editor;

On Thursday, July 30, I went to Palmerston hospital to get checked out for abdominal pains that had bothered me for a few days. I arrived at about 10:30 and was seen in short order. The doctor on call, Dr. Sutherland I believe, made a preliminary diagnosis of appendicitis. Within less than two hours, I had a complete blood test, an ultrasound, and confirmation that this was indeed appendicitis.

I was told there was no surgery that week at that hospital, but they would find somewhere close by that would be able to accommodate me. I had my I.V. placed and, again within short order, was told that Listowel hospital was waiting for me. My wife drove me there (about 10 min.) and I was taken in immediately and prepped for surgery. The last thing I remember seeing in O.R. was the clock that said 3:10. To me this is a miracle.

Throughout this process, everyone I came in contact with was knowledgeable, competent, compassionate, caring, efficient, expedient and helpful. Right from signing in at Palmerston, to seeing the doctor, to getting the ultrasound, to the support staff in E.R., to the intake at Listowel, to the prep nurses, the O.R. nurses, the surgeon taking time to explain the procedure, the recovery room nurses, the ward nurses..... everyone was awesome!

I want to express my sincerest gratitude for everyone involved who turned an unpleasant and potentially life threatening situation into the absolute best possible outcome. The care that I received before, during, and after was amazing and I struggle to find adequate words to describe my experience. Thank you from the bottom of my heart (and belly) to you all. You earn every dollar you are paid, and then some.

I know there are shortcomings in our health care system and I hope the people in charge are able to address them effectively. My situation proves there is a lot to be said in favour of this system that was able to work as effectively and efficiently as it did.


Paul Baron

Arthur, ON

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