Credit Risk Management, which has operated in Stratford for more than 41 years, is expanding into the Greater Toronto Area.
The company recently announced the opening of a new call centre in Milton. The move creates between 25 and 50 new jobs in Milton, as well as at least four new positions in Stratford.
Credit Risk Management provides solutions for local and regional clients and for a number of Canada’s national banks.
The new location is expected to accommodate growth for a number of clients and feature some recent new projects awarded to Credit Risk Management by TD Canada Trust.
“We’ve enjoyed a strong and growing relationship with TD Canada Trust for more than 18 years now,” says Credit Risk Management president Tracey Ivanyshyn. “We’ve been very, very fortunate to partner with them for many years and to be awarded a new national customer care calling program for the bank.”
Credit Risk Management’s Milton location is called IntegResolve – the name created by staff to highlight the combination of integrity and resolve needed to exceed clients expectations.
Ivanyshyn reassures local clients the new call centre doesn’t in any way detract from the company’s head office in Stratford.
“The team here has made this expansion possible by delivering phenomenal service to our clients – and that won’t change – these are our roots and we’ll not be moving any jobs to Milton, in fact we’ll be adding a few more here as well, and we’re really grateful for the growth based on the support of our clients,” she adds.
She notes all administrative functions will still be managed in Stratford and local, longstanding accountants insurance and legal providers will gain more business as Credit Risk Management expands.
As part of its recruitment strategy for the new centre, Credit Risk Management recently released an innovative employee video on YouTube - developed by the employees to celebrate the positive culture at the company.
The video was filmed by local businesswoman Melissa Schenk and her company ms2 productions, and got over 650 views in the first 48 hours it was posted to YouTube.