Hospital tops rankings for patient satisfaction
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Dec 14, 2013  |  Vote 0    0

Hospital tops rankings for patient satisfaction

St. Marys Journal Argus

Stew Slater

St. Marys Journal Argus

Across Ontario, there is one hospital to which patients under acute care or emerging from acute care are most likely to recommend to others, compared to other hospitals. And that hospital is St. Marys Memorial.

The Queen Street West facility received outstanding reviews in an annual survey of patients across Ontario, the results of which were released to the media earlier this week. The survey covers patient experience between April, 2011 and March, 2012, and is part of an annual report by the National Research Corporation of Canada (NRCC).

“These results reflect our healthcare team’s unwavering commitment to providing the very best care possible,” said Dick Burgess, in a news release sent out by the Huron Perth Healthcare Alliance (HPHA) that operates St. Marys Memorial along with facilities in Stratford, Clinton and Seaforth. Burgess, from Seaforth, is chair of the HPHA board of directors.

Reached for comment on Monday afternoon, HPHA CEO Andrew Williams said he wasn’t surprised by the results.

“Whenever we see positive patient satisfaction results in St. Marys or at our three other sites, it simply re-affirms to me that the direction we’ve been taking, with an emphasis on patient engagement and patient family engagement, is the right direction,” Williams told the Journal Argus.

“We know from research that’s been done that, when you start to look at quality of care, how responsive you are to the patients is a big driver,” he said, adding the HPHA board has set a strategy of patient-centred care. “And we also are aware that the level of engagement with the public that our St. Marys site has is strong.”

Williams noted that the categories in which St. Marys Memorial received top marks included “all hospital peer groups” — meaning it runs the gamut from small, rural facilities like those in St. Marys, Seaforth and Clinton, to “community hospitals” like Stratford General, to big-city teaching hospitals and region-wide providers.

Results from the NRCC survey reveal St. Marys Memorial stood alone atop the 2011-12 rankings for “likelihood to recommend in acute inpatient care,” and also emerged in a two-way tie atop the rankings in “overall care in acute inpatient care.”

Seaforth Community Hospital also achieved a top-level ranking, emerging as the “top performing hospital in Ontario for overall care in the Emergency Department (in) all hospital peer groups.” St. Marys Memorial and Clinton Public Hospital were both in the top 10 per cent for both “overall care” and “likelihood to recommend” in the Emergency Department category.

“The HPHA Board congratulates and thanks the entire HPHA team for this commitment. We look forward to continuing to work hard to meet and exceed the needs of those we are here to serve,” Burgess said in the news release.

Williams added that “it’s something we should celebrate and learn from and move forward . . . We can always get better . . . You can never be complacent.”

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